Terms and Conditions of Service
Effective Date: March 1, 2026
Welcome to Heartbeat Melodies. These Terms and Conditions (“Terms”) govern your access to and use of the website heartbeatmelodies.com (the “Site”) and all services provided by Heartbeat Melodies (“we,” “us,” or “our”), including but not limited to the creation, production, and delivery of custom songs and related digital content. By placing an order or using our Site, you (“you” or “Customer”) agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. Overview of Services
Heartbeat Melodies provides custom, made-to-order songs tailored to your personal story, occasion, or message. Each song is a unique creative work produced specifically for you based on the details, preferences, and instructions you provide during the order process. Our services may include, but are not limited to:
- Custom songwriting and composition based on your provided story details
- Professional music production, arrangement, and mixing
- Vocal performance and/or AI-assisted vocal production
- Delivery of final audio files in digital format (e.g., MP3, WAV)
- Optional add-ons such as rush delivery, extended song length, or instrumental versions
The specific deliverables for your order will be detailed on the product or checkout page at the time of purchase.
2. Eligibility
You must be at least 18 years of age to place an order or use our services. By using the Site and placing an order, you represent and warrant that you are at least 18 years old, that all information you provide during the order process is accurate and complete, and that you have the legal capacity to enter into a binding agreement.
3. Placing an Order
3.1 Order Submission. When you place an order through the Site, you will be prompted to provide information such as: the recipient’s name, the occasion, your personal story or message, musical style preferences, and any other relevant details. The quality and personalization of your custom song depend heavily on the accuracy and completeness of the information you provide.
3.2 Order Confirmation. After submitting your order and completing payment, you will receive an order confirmation via email. This confirmation signifies that your order has been received and that production will begin in accordance with the timeline stated at checkout.
3.3 Order Modifications. Because production begins promptly after order confirmation, requests to modify your order details (such as names, story elements, or musical preferences) must be submitted within 24 hours of placing your order by contacting us at the email address listed in Section 18. We will make reasonable efforts to accommodate modification requests, but cannot guarantee changes once production has begun.
4. Pricing and Payment
4.1 Pricing. All prices are listed in U.S. dollars and are displayed on the Site at the time of purchase. We reserve the right to change our pricing at any time, but price changes will not affect orders that have already been confirmed.
4.2 Payment Processing. All payments are processed securely through Stripe, our third-party payment processor. By submitting your payment information, you authorize Stripe to charge the applicable amount to your selected payment method. We do not store your full credit card or debit card information on our servers.
4.3 Taxes. You are responsible for any applicable sales tax, use tax, or other taxes or duties imposed by your jurisdiction. Such taxes may be added to your order total at checkout where required by law.
4.4 Failed Payments. If your payment method is declined or fails, your order will not be processed. You may attempt to resubmit your order with a valid payment method.
5. Production and Delivery
5.1 Production Timeline. Estimated production timelines are provided on the Site and in your order confirmation. Standard production times are approximate and may vary depending on order volume and complexity. We make every reasonable effort to deliver your custom song within the stated timeframe.
5.2 Delivery Method. Completed songs are delivered electronically. You will receive a download link or direct file delivery via the email address you provided during checkout. It is your responsibility to ensure the email address provided is accurate and capable of receiving our communications.
5.3 Rush Orders. If available, rush delivery options may be purchased at an additional cost. Rush timelines are specified at checkout and are subject to availability.
5.4 Delivery Issues. If you do not receive your song within a reasonable period after the estimated delivery date, please contact us promptly. We will investigate and work to resolve the issue. Delivery delays caused by incorrect customer-provided information (e.g., wrong email address) are not the responsibility of Heartbeat Melodies.
6. Revisions
6.1 Instrumental Revision. If you are not satisfied with the overall sound or feel of your completed song, we will recreate the song using a different instrumental arrangement and production style while retaining your original approved lyrics. This instrumental revision is included with your order at no additional charge. You are entitled to one (1) instrumental revision per order.
6.2 Lyric Revision. You are entitled to one (1) lyric revision per order. Lyric revision requests must be submitted within two (2) calendar days of receiving your completed song. Lyric revisions received after this 2-day window will not be honored. When a lyric revision is approved, the song will be reproduced with the updated lyrics and a new instrumental arrangement.
6.3 Revision Process. To request a revision, contact us at support@heartbeatmelodies.com with your order number and a clear description of the changes you are requesting. Revision requests are subject to our review to ensure they fall within the scope described in this section.
6.4 Scope and Limitations. Revisions are limited to the options described in Sections 6.1 and 6.2 above. Revisions do not include changes to the core concept, story, or occasion originally submitted with your order. Each order is entitled to a maximum of one (1) instrumental revision and one (1) lyric revision. No additional revisions, re-creations, or modifications will be provided beyond what is described in this section.
6.5 Final Delivery. After all applicable revisions have been completed, or after the 2-day lyric revision window has closed (whichever occurs first), the delivered song shall be considered final. No further changes or revisions will be made.
7. Intellectual Property and Licensing
7.1 Ownership. Heartbeat Melodies retains all intellectual property rights, including copyright, in the underlying musical composition, arrangement, production, and performance of each custom song.
7.2 License Granted to Customer. Upon full payment and delivery, we grant you a non-exclusive, non-transferable, perpetual license to use the delivered song for personal, non-commercial purposes. This includes playing the song at personal events (e.g., weddings, anniversaries, birthdays), sharing the song with friends and family for personal enjoyment, and posting the song on personal social media accounts with credit to Heartbeat Melodies.
7.3 Prohibited Uses. Without prior written permission from Heartbeat Melodies, you may not: sell, sublicense, or commercially distribute the song; use the song in any commercial product, advertisement, or broadcast; register the song with any performing rights organization, music distributor, or content identification system; or claim authorship or ownership of the musical composition or production.
7.4 Commercial Licensing. If you wish to use your custom song for commercial purposes, please contact us to discuss commercial licensing options and fees.
7.5 Portfolio Use. You acknowledge and agree that Heartbeat Melodies may use anonymized excerpts or descriptions of completed projects in our portfolio, marketing materials, and social media for promotional purposes, unless you request otherwise in writing at the time of your order.
8. Customer Content and Conduct
8.1 Your Content. You are solely responsible for the accuracy, legality, and appropriateness of all content, information, stories, names, and materials you provide to us in connection with your order (“Customer Content”).
8.2 Prohibited Content. We reserve the right to decline or cancel any order that, in our sole discretion, involves Customer Content that: contains hate speech, threats, harassment, bullying, or discriminatory language; promotes illegal activity or violence; infringes on the intellectual property rights of any third party; is defamatory, obscene, or otherwise objectionable; or is intended to deceive, defraud, or harm any person.
8.3 Content Review. All orders are subject to review. If we determine that your order contains prohibited content, we will notify you and, where possible, offer the opportunity to revise the Customer Content. If the content cannot be revised to meet our guidelines, we will cancel the order. Orders cancelled due to prohibited content are the sole exception to our No Refund Policy and will receive a full refund of the purchase price.
9. Accuracy of Information
You are responsible for ensuring that all information provided during the order process is accurate and complete, including but not limited to: names, dates, story details, email addresses, and payment information. Heartbeat Melodies is not responsible for errors, delays, or dissatisfaction arising from inaccurate or incomplete Customer Content.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Heartbeat Melodies, its owners, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, including but not limited to: loss of data, loss of profits, emotional distress, or dissatisfaction with the creative output. Our total aggregate liability for any claim related to our services shall not exceed the total amount you paid for the specific order giving rise to the claim.
11. Disclaimer of Warranties
Our services are provided on an “as is” and “as available” basis. Music is inherently subjective, and while we strive to deliver high-quality, personalized songs that reflect your story and preferences, we cannot guarantee that every aspect of the final product will meet your personal expectations. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
12. Indemnification
You agree to indemnify, defend, and hold harmless Heartbeat Melodies and its owners, employees, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: your breach of these Terms, your Customer Content, your use of the delivered song in violation of the license granted herein, or any third-party claim arising from your order or use of our services.
13. Privacy
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is available on the Site and incorporated by reference into these Terms. By using our services, you consent to the practices described in our Privacy Policy.
14. Dispute Resolution
14.1 Informal Resolution. Before initiating any formal legal proceeding, you agree to first contact us and attempt to resolve any dispute informally for a period of at least 30 days.
14.2 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions.
14.3 Jurisdiction. Any disputes arising under these Terms that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the state and federal courts located in Union County, North Carolina.
15. Changes to These Terms
We reserve the right to modify or update these Terms at any time. Changes will be effective upon posting to the Site. Your continued use of the Site or our services after any changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Heartbeat Melodies with respect to the subject matter herein and supersede all prior or contemporaneous communications and proposals, whether oral or written.
18. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Heartbeat Melodies
Email: support@heartbeatmelodies.com
Website: heartbeatmelodies.com
Refund Policy
Effective Date: March 1, 2026
ALL SALES ARE FINAL. NO REFUNDS WILL BE ISSUED.
Every song created by Heartbeat Melodies is a custom, one-of-a-kind creative work made exclusively for you. Because each song is a bespoke product that cannot be resold, repurposed, or transferred to another customer, all purchases are final and non-refundable. By placing an order on heartbeatmelodies.com, you acknowledge and agree to this No Refund Policy.
1. No Refunds
Heartbeat Melodies does not offer refunds for any reason, including but not limited to:
- Dissatisfaction with the musical style, vocal performance, melody, arrangement, or overall sound of the delivered song.
- Change of mind after placing an order, regardless of whether production has begun.
- Failure to submit a revision request within the applicable revision window.
- Providing inaccurate, incomplete, or misleading information during the order process.
- Failure to respond to communications from Heartbeat Melodies during the production or revision process.
- Personal taste preferences or subjective opinions about the quality of the final product.
2. Our Commitment to Quality
While we do not offer refunds, we are committed to delivering a song you can be proud of. Every order includes the following revision options at no additional charge:
Instrumental Revision: If you are not satisfied with the overall sound or feel of your song, we will recreate it with a completely different instrumental arrangement and production style while retaining your approved lyrics. You are entitled to one (1) instrumental revision per order.
Lyric Revision: If you need changes to your lyrics, you may request one (1) lyric revision within two (2) calendar days of receiving your completed song. When a lyric revision is approved, the song will be reproduced with the updated lyrics and a new instrumental arrangement. Lyric revision requests submitted after the 2-day window will not be honored.
After all applicable revisions have been completed, or after the 2-day lyric revision window has closed (whichever occurs first), the delivered song is considered final.
3. Sole Exception: Prohibited Content
The only circumstance under which a refund will be issued is if Heartbeat Melodies declines your order because the Customer Content you submitted violates our Prohibited Content policy (as described in Section 8 of our Terms and Conditions). In such cases, if the content cannot be revised to meet our guidelines, the order will be cancelled and a full refund of the purchase price will be issued.
4. Chargebacks and Payment Disputes
By agreeing to this No Refund Policy at the time of purchase, you acknowledge that filing a chargeback or payment dispute with your bank, credit card company, or payment provider for reasons covered by this policy constitutes a breach of these Terms. If a chargeback is filed, Heartbeat Melodies reserves the right to dispute the chargeback, suspend your account, revoke your license to use any delivered songs, and pursue any available legal remedies to recover the disputed amount plus any associated fees and costs.
If you believe there has been an error in billing or have a concern about your order, we strongly encourage you to contact us directly at support@heartbeatmelodies.com before contacting your financial institution. We are committed to addressing billing concerns promptly and fairly.
5. Acknowledgment at Checkout
Before completing your purchase, you will be required to acknowledge that you have read and agree to this No Refund Policy. This acknowledgment is a condition of purchase. By completing your order, you confirm that you understand all sales are final and that no refunds will be issued except as expressly stated in Section 3 of this Refund Policy.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to the Site. The version of the Refund Policy in effect at the time of your order will apply to that order.
7. Contact Us
If you have any questions about this Refund Policy, please reach out:
Heartbeat Melodies
Email: support@heartbeatmelodies.com
Website: heartbeatmelodies.com
By placing an order on heartbeatmelodies.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and this No Refund Policy.
© 2026 Heartbeat Melodies. All rights reserved.